Booking instructions and conditions:
Age Policy
Typically Swiss Tours welcomes any adult on all experiences. Accompanying children are also welcome on our tours however, they must be accompanied and supervised at all times by an adult other than a Typically Swiss Tours guide.
Travel Insurance
Travel Insurance is NOT included in the cost of your booking. We strongly recommend that you purchase an appropriate level of travel insurance to provide you with coverage for any financial loss incurred as a result of cancellation of your booking due to unforeseen circumstances. We also recommend that you consider insurance to cover costs incurred by you for any medical expenses resulting from injury or illness, medical or ambulance transportation, damage to or loss of baggage, loss or theft of valuables (including phones and cameras) and for delays and/or interruptions to your travel plans.
Health & Safety
By placing a booking with Typically Swiss Tours, you agree to the following
• I and my travel companions are solely responsible for our health and safety.
• I acknowledge that I and my travel companions are physically capable of participating in and completing the activities and I/we understand that some activities may involve a level of physical exertion to participate.
• I acknowledge that, by informing Typically Swiss Tours of any medical concerns in advance of my booked tour, it may be possible to adapt the activities to ensure my/our continued health and safety.
• I also acknowledge that if I do not advise or discuss with Typically Swiss Tours at the time of booking or prior to departure about any medical or physical conditions that I or my travel companions have, that I/we may need to forego participation in some of the planned activities unless a suitable alternative activity can be arranged during the tour.
Weather conditions
Under no circumstances can Typically Swiss Tours be held responsible for poor weather conditions. Tours will proceed with adaptations to suit the conditions. With sufficient notice we can assist you by amending your booking, however our standard amendments and cancellation policy will remain.
Payments
• Payments are accepted in Swiss Francs.
• Bookings are not confirmed without payment of the required deposit as below.
• Non-payment of any amounts when due, risks cancellation of your booking without any refund of prior payments made. Notification of this action will be sent to the email address provided.
Deposit and Final Payment
• Day tours
• A 25% deposit is required at the time of booking when booked 30+ days prior to the date of tour.
• Full payment of the balance is due 30 days prior to the date of tour. In some cases, cash will be accepted on the day.
• If booked within 30 days of the date booked, full payment is required at the time of booking.
• Multi-day tours.
• A 25% deposit is required at the time of booking.
• Full payment of the balance is due 30 days prior to the date of departure.
• For bookings placed 30 or less days before departure date, full payment is required at the time of booking.
Booking Amendments and Cancellation – COVID update included
We recognise that due to the pandemic, our policies need to reflect this. We are happy to answer any questions you may have on this subject on [email protected] or 0041 79 286 0451
Amendments
We understand that you may need to make changes to your travel plans, possibly at short notice. We ask you to contact us to discuss your circumstances with us, allowing us to assist in whatever way we can.
There is no additional charge to amend your booking (e.g. change of date), if and when available. However we ask you to advise us of any intended change with as much notice as possible. It’s important to be aware that some fees or additional costs may result from amendment to the itinerary planned. You will be informed of any such additional costs when known.
Cancellations
Before cancelling your booking, we encourage you to contact us to discuss before doing so, because alternative options may be available (such as rescheduling or voucher for future use).
If you need to cancel your booking, you must provide written notification outlining your reasons for cancellation to [email protected]. The date received in our inbox will be the effective date of cancellation, unless your intention to cancel has been previously communicated to us. Upon receipt of your fully completed form and supporting documentation, we will process your cancellation request and issue a refund (if applicable) as soon as practicable. If cancellation falls within our terms of cancellation, Typically Swiss Tours management always uses fair and reasonable discretion on a case by case basis. These are the Typically Swiss Tours cancellation conditions.
As a general rule the following conditions apply
Before 30 days prior 90% refund of cost of tour.
Before 21 days prior of the tour date 50 % refund of cost of tour.
21 days and less, no refund.
In case of accident or sickness, the customer has to provide a medical certificate to prove why the tour must be cancelled. With a medical certificate, 90% of the tour fee will be refunded.
If Typically Swiss Tours needs to cancel your tour, all payments made by you to Typically Swiss Tours for that tour will be refunded in full.
No shows
If the customer doesn’t show up at the agreed time, TST is not responsible if the customer misses the tour. However, TST will be entitled to charge the full amount of the booked tour.
There is no additional charge to amend your booking (e.g. change of date), however we ask you to advise us of any intended change with as much notice as possible. It’s important to be aware that some fees or additional costs may result from amendment to the itinerary planned. You will be informed of any such additional costs when known.
Cancellations
Before cancelling your booking, we encourage you to contact us to discuss before doing so, because alternative options may be available (such as rescheduling or voucher for future use).
If you need to cancel your booking, you must provide written notification outlining your reasons for cancellation to [email protected]. The date received in our inbox will be the effective date of cancellation, unless your intention to cancel has been previously communicated to us. Upon receipt of your fully completed form and supporting documentation, we will process your cancellation request and issue a refund (if applicable) as soon as practicable. If cancellation falls within our terms of cancellation, Typically Swiss Tours management always uses fair and reasonable discretion on a case by case basis.
If Typically Swiss Tours needs to cancel your tour, tuition session or retreat due to unforeseen circumstances, and alternative arrangements cannot be made, all payments made by you to Typically Swiss Tours for that tour, will be refunded.
No shows
If the customer doesn’t show up at the agreed time, TST is not responsible if the customer misses the tour. However, TST will be entitled to charge the full amount of the booked tour.
Applicable Law/Court of Jurisdiction:
All legal relationships between the participant and TST are subject to Swiss law. Bern, Switzerland, has been agreed upon as the place of exclusive jurisdiction.
Private Policy
Typically Swiss Tours, operates using the following privacy policy, This Privacy policy explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntary complete customer surveys, provide feedback and compete in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected form our website to personalise your repeat visits to our website.
Typically Swiss Tours will not share your information for marketing purposes with other companies.
Marketing
We would like to send you information about our products and services and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at [email protected] and we will take you off our mailing list.
Access to your information and corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us at the following address:-
• [email protected]
• Stirnrüti Strasse 64, 6048 Horw, Switzerland
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files places on your computer to collect standard internet log information and visitor behaviour information. This information is used to track the visitors use of the website and to compile statistical reports on website activity. For further information visit.
http:/www.allaboutcookies.org/
You can set your browser not to accepts cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website contains links to other websites. This Privacy policy only applies to Typically Swiss Tours websites so when you link to other websites you should check their own Privacy policies.
Changes to our Privacy Policy
We keep Privacy policy under regular review and we will place any updates on this web page.
This privacy Policy was last updated on 21-02-19
How to contact us
Please contact us if you have any questions about our Privacy policy or information we hold about you:
By Email : [email protected]
By telephone: 0041 79 286 0451
Luzern – Zermatt – Luzern
